Browse our most frequently asked questions list below to learn everything you need to know!

At Backyard Responders, our mission is to provide exceptional, reliable, and timely service to all of our clients. We understand that our customers’ needs are unique, and we are dedicated to being respectful and kind in everything we do. We believe that our commitment to dedication and hard work sets us apart from our competitors, and we strive to exceed our customers’ expectations in every interaction. Our core values of service, respect, kindness, and dedication guide everything we do, from our interactions with our clients to our relationships with our team members. We are committed to making a positive impact on our community and the world, and we believe that our work has the power to transform lives for the better.

Yes! All of our units are cleaned thoroughly. We are committed to making sure that your children are playing in a clean, well maintained, and safe environment. After each rental, every unit is thoroughly cleaned by commercial vinyl cleaners, disinfected, and sanitized. Once the unit is clean, it will be inspected to ensure cleanliness.

All of our units are made from 100% lead free vinyl. Safety is not an option, it’s a REQUIREMENT, and the safety of your children is our #1 priority.

Everything! Our units are a perfect addition to any party, event, or celebration. You can find one of our vast selection of bouncers, water slides, and interactive units at occasions including but not limited to: birthday parties, church festivals, charity events, corporate events, company picnics, school field days, grand openings, family reunions, Vacation Bible Schools, summer camps, and much more!

Under no circumstances should water be used with any inflatable that is not designed for such use. However, there are inflatables designed for use with water. We will be glad to let you know what water units are available for you to rent for your event. We do provide a water hose (25ft long) if inflatable is further please have a water hose present.

Our inflatables can be set up on grass, cement, concrete, asphalt, or even indoors with a different anchoring system available for every possible combination. When placing your reservation, please let us know on what type of terrain your rental will be installed. Inflatables that are setup on grass are anchored with long steel stakes, while inflatables that are setup on other surfaces or indoors are anchored with sandbags.

**Backyard Responder Cancellation Policy**

At Backyard Responder, we understand that unforeseen circumstances may arise, and plans may need to be adjusted. Please review our cancellation policy below:

1. **Rain Check Cancellation:**
– For rain check requests, please notify us no later than 8 am on the day of the scheduled event. We understand that weather conditions can be unpredictable, and we appreciate your prompt communication.

2. **Equipment Guarantee:**
– Please note that in the event of a rain check, the same equipment cannot be guaranteed due to prior reservations. We will, however, make every effort to accommodate your event with suitable alternatives.

3. **Cancellation Outside of Policy:**
– Cancellations made outside the specified policy may result in the forfeiture of your deposit.

4. **Restocking Fee:**
– Additionally, there may be a 3% restocking fee for cancellations made outside the specified policy. This fee is intended to cover administrative and preparatory costs associated with your reservation.

We strive to provide exceptional service and will do our utmost to accommodate your event needs. Your understanding of and adherence to this policy help us maintain the quality and availability of our equipment for all customers.

For any cancellation requests or questions, please contact us as soon as possible.

Thank you for choosing Backyard Responder for your event needs.

Inclement Weather Policy for Backyard Responders:

At Backyard Responders, we prioritize the safety of our customers and their guests. As such, we have put in place the following policy regarding inclement weather:

  1. In the event of rain, high winds (>15 mph), thunderstorms, temperatures below 32 degrees Fahrenheit, or any other extreme weather conditions, we reserve the right to cancel or reschedule any reservations for inflatable bounce houses.
  1. If we are unable to set up the inflatable bounce house due to inclement weather on the day of your reservation, we will issue a full refund of your rental fee. Alternatively, we will do our best to reschedule your reservation to another available date or time, subject to availability.
  1. If inclement weather conditions arise during the rental period and pose a danger to the safety of those using the inflatable bounce house, we reserve the right to ask all participants to exit the inflatable and deflate it until the weather has passed. In this event, we will not be able to extend the rental period or offer a refund.

We want your experience with Backyard Responders to be an enjoyable and safe one, and we take inclement weather conditions seriously. Please do not hesitate to contact us if you have any questions or concerns about our inclement weather policy.

Thank you for choosing Backyard Responders for your inflatable bounce house needs.

Still have questions?

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